Returns Policy
Returns
You have 30 days from the date of purchase to return an item. We cannot offer refunds or exchanges once 30 days have passed.
To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging.
Your return will only be refunded once the products are received at our warehouse
After we receive and inspect your return, we’ll email you to confirm receipt and inform you whether your refund is approved or denied.
Approved refunds will be processed and credited to your original payment method within a few days.
Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the cost of shipping will be deducted from it.
Only items purchased at regular price are eligible for refunds. Sale items cannot be refunded.
Shipping
To return a product, please mail it to:
Cult Organic Products Pty Ltd
Unit 9, 14 Cessna Way
Cambridge TAS 7170
For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.
All Free Shipping promotions are limited to Australia customers only.
Change of order/shipping address
For any changes of address, it is up to you to redirect the parcel once shipped. Read about how you can redirect here.
Any changes of order contents will be up to you to return/exchange at your own cost.
Shipping Protection — $2.50
Shipping Protection is an optional $2.50 add-on at checkout. It covers your order if it's lost, stolen, or damaged on its way to you.
What's covered
- Parcels lost in transit
- Parcels marked as delivered but not received
- Items that arrive damaged or broken
If any of these happen, we'll replace the item free of charge, or refund it if it's out of stock — your choice.
What's not covered
- An incorrect or incomplete address entered at checkout
- Parcels redirected, held, or collected at your request
- Delivery delays, including those caused by the carrier, weather, or customs
- Change of mind, wrong size, or wrong item ordered (see our Returns Policy)
- Orders shipped to a freight forwarder or parcel locker outside our normal service area
How to make a claimEmail
info@threewarriors.com.au with your order number and, for damage, a few photos of the item and packaging.
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Damaged items: within 7 days of delivery
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Lost or missing parcels: once tracking has shown no movement for 7 business days (21 for international), and within 30 days of dispatch
We'll assess your claim within 3 business days and let you know the outcome.
If you didn't add Shipping Protection
You still have rights under the Australian Consumer Law, and we'll always work with you to resolve a delivery problem. Shipping Protection simply means we handle it immediately without needing to chase the carrier first.
