Returns & Refunds Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be:
- Unopened and unused
- In the same condition that you received it in
- Sent back with a completed Returns Form
Items are to be returned to the following address:
9/14 Cessna Way
Cambridge, Tas 7170
Please bear in mind that Three Warriors does not assume responsibility for the cost of shipping your return back to our nominated address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that refunds will not be issued for items that have been damaged through no fault of Three Warriors.
If your item has arrived broken or damaged, please take a photograph of the item in original packaging and email us at email@example.com with your order number so that our Customer Service Team can conduct an investigation.
Please do not dispose or alter the damaged goods until we have had the chance to get back to you.
We do not offer refunds unless the item is deemed faulty due to the manufacturing process. Under consumer law, ‘Three Warriors’ reserves the right to assess and determine fault within a product prior to processing a refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
To submit a request for an exchange of product, please email the photo of the defect/ issue with the product to email@example.com so our customer service team can conduct an investigation.
Wrong Item Sent
If, for any reason, you have been sent an incorrect item or order, please take a photograph of what you have received in its original packaging immediately.
Please email this photograph, as well as your order number to firstname.lastname@example.org so our Customer Service Team can take a closer look at this for you.
We kindly ask you to email us within 5 working days of receiving your order.
Orders made with Afterpay or Paypal
Any order placed with a third-party payment company will not be affected by exchanges or credits.
If an order is required to be refunded due to fault, the amount refunded will be processed using your original payment method (using the linked bank account/debit card associated with the third-party provider).
All returning products should be mailed to the following address:
9/14 Cessna Way
Cambridge, Tas 7170
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, and only the shipping cost of your original order will be debited back into your nominated bank account/ card.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Submit Your Request: please fill out the form below. Please ensure this is submitted before returning your item to our warehouse, this helps us resolve any issues quicker.
- We’ll be in Touch: Our Customer Service Team will reach out to you regarding your order.
- Pack & Send: Have your item packed and mailed back to us at our nominated return address.
- Processing: Please allow up to 10 days for any nominated returns or refunds to be allocated back into your account or card.